Frequently asked questions
Return Policy
Here at Safa Candles we are committed to your total satisfaction and want you to know we truly value your business.
If you are not satisfied with your online purchase, you may return unburned, undamaged items to Safa Candles for credit or replacement. Shipping costs for returns
are the customer’s responsibility.
Burned or damaged candles CANNOT be returned, unless specifically requested or pre-authorized directly by a customer service representative at Safa Candles.
If there is a problem with an item received, contact us within 10 business days of delivery of the product. You will need the following information to file a claim:
Purchasing Source: internet, phone order, mail order, or approved Safa Candles Reseller
Description of item: Fragrance, Jar Size, Candle Collection
Date of Purchase
Invoice Number (online orders only)
For damaged product(s) Photographic Proof of damage is required for proper processing
To initiate the return process, please use our contact form, call a Safa Candles customer service representative at 1-516-800-2800, Mon-Fri, 8:00 am to 5:00 pm,
EST, excluding weekends and legal holidays, or email us at info@safacandles.com.
Please Note: Items purchased from a Retail store (i.e. not via online, mail order, or phone order directly to Safa Candles) must be returned to the store where it
was purchased. You may also email our customer service department with pictures of the candle and your full contact information at info@safacandles.com. A customer
service representative will contact you for a follow-up.
Credit Card Refund Policy
Before we are able to authorize any credits for purchases, unburned, undamaged candles, purchased online only at www.Safacandles.com, must be returned directly to
Safa Candles, Address: 8552 Little Neck Parkway, Floral Park, NY- 11001
Prior authorization for returns by an approved customer service representative, must be confirmed prior to any and all returns. All credits issued for online
purchases will be placed on the credit card used for the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. If a valid
email address is on file, a confirmation email will be sent, notifying you of the credit. (Much issuing credit card company’s process of returning funds to the
purchasing credit card holder, have different return processes in place, which may result in further delays.)
Should you have any questions, comments or suggestions, we appreciate hearing from you. We invite you to contact us by phone Monday through Friday, 8:00 am to 5:00 pm,
EST, excluding Holidays and Weekends or by email anytime.
Inside the Contiguous USA only:
1-516-800-2800
